Technical Support and Helpdesk for Quebec SMBs

When an employee is stuck, they need a quick answer — not a phone menu with twelve options followed by an endless wait.

The challenge

A workstation that will not start on Monday morning, a printer that refuses to cooperate before an important meeting, an email that no longer syncs on the director's phone — everyday IT irritants add up. Each one seems minor on its own, but together they chip away at the entire team's productivity.

When the person who "knows a bit about computers" in the office becomes the unofficial contact for all these issues, they lose time on their actual work. And when the problem is truly technical, nobody in-house has the skills to resolve it quickly.

Our approach

You reach us by phone, email or through the client portal — whichever is easiest for you. A technician who already knows your environment takes charge of the request. Most common issues are resolved remotely, right during the call or within the hour.

For situations that require a physical intervention — a hardware replacement, a network reconfiguration or a new workstation deployment — our team comes to your site.

What truly makes the difference is continuity. Your assigned technicians know your IT infrastructure, your line-of-business software and the specifics of your network. No need to re-explain everything on every call. And every intervention is documented, which allows us to spot problems that come back too often and propose lasting fixes.

What is included

• Multi-channel access: phone, email and client portal, according to your preference
• Assigned technicians who know your environment and your history
• Remote interventions to quickly resolve common issues
• On-site visits when the problem requires a physical presence
• Tracking portal to see the status of your requests in real time
• Documentation of every intervention to build a useful history
• Trend identification to address the root causes of recurring problems
• Local Quebec-based team providing service in your language

Why Adsum?

Technical support is not a product — it is a relationship. We invest time in truly understanding your environment, which allows us to intervene faster and more effectively over time. The knowledge we accumulate about your systems is an asset you do not lose from one call to the next.

Our response-time commitments are written into your service agreement. They are not internal targets — they are commitments to you.

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Our technical support pairs with our IT management and cybersecurity services for cohesive management of your IT environment.