Frequently Asked Questions
Find answers to the most common questions about our services
General
What are managed IT services?
A managed IT service provider handles the monitoring, maintenance, and support of your IT infrastructure on an ongoing basis. Rather than waiting for a problem to occur, the goal is to detect and correct issues before they disrupt your operations. This typically covers servers, workstations, networks, backups, and security.
Who are Adsum Technologies' services designed for?
We primarily work with Quebec SMBs for whom the reliability of their IT systems is essential to daily operations. Regardless of your industry, if your team depends on technology to function, we can assess your needs and propose a tailored solution.
How does a collaboration with Adsum Technologies begin?
The first step is a meeting to understand your current environment, your needs, and your concerns. We then conduct an assessment of your IT infrastructure. Based on our findings, we propose a service plan tailored to your reality. Once the plan is approved, we integrate your systems into our management tools.
What distinguishes a managed IT provider from an on-call technician?
An on-call technician intervenes when something breaks. A managed service provider monitors your systems continuously to prevent outages and keep your infrastructure in good health. In addition to technical support, a managed IT provider can also assist with cybersecurity, cloud services, and technology planning.
Services
What types of services do you offer?
Our services cover the main IT needs of an SMB: system monitoring and maintenance, phone/email/remote technical support, update management, backups, cyber threat protection, and cloud support. The specifics vary depending on the plan selected.
Is remote support available?
Yes. Most routine interventions — troubleshooting, configuration, software installation — can be performed remotely and securely. This allows for quick response times without travel. When an on-site intervention is needed, we arrange a visit.
Can you help us migrate to the cloud?
Yes. We help businesses plan and execute migrations to cloud platforms like Microsoft 365 and Azure. Each migration is planned in stages to minimize disruptions. We also make sure your employees are comfortable with the new tools once the transition is complete.
Do you offer cybersecurity training for employees?
Yes. Human error is among the leading causes of security incidents. We offer awareness training that covers topics like recognizing phishing emails, secure password management, and everyday best practices.
Do you work with companies that already have an internal IT person?
Absolutely. We can complement your existing IT team by handling continuous monitoring, backups, or cybersecurity, for example. This allows your staff to focus on internal projects rather than day-to-day maintenance.
Pricing
How is your pricing structured?
Our pricing is based on a monthly per-workstation model. This format allows you to forecast your IT expenses in a stable manner, without surprise billing. The rate depends on the service level selected and the number of workstations to manage. Contact us for a proposal tailored to your situation.
Are there setup fees?
The initial onboarding involves an audit of your environment, installation of our tools, and documentation of your infrastructure. Depending on the size and complexity of your network, setup fees may apply. We present a clear quote before proceeding.
What is the duration of your service agreements?
The duration of our agreements varies depending on the plan and the client's needs. We can discuss this during our first meeting. The goal is to offer a framework that allows time to properly implement services while remaining flexible.
Do you offer adapted terms for non-profits?
We are open to adapting our offering for non-profit and community organizations. If you are a non-profit, feel free to contact us to discuss your needs and budget — we'll find a formula that works.
Security
What measures do you implement to protect our systems?
We apply a layered protection approach: antivirus and threat detection on workstations, network firewalls, email filtering, multi-factor authentication, and security update management. The goal is to reduce your attack surface and quickly detect any suspicious activity.
Can you help us with Law 25 compliance?
Yes. Law 25 imposes obligations on Quebec businesses regarding the protection of personal information. We can help you assess your current situation, implement the necessary technical measures, and document your practices. For legal aspects, we recommend consulting a legal professional in parallel.
What do you do in case of a security incident?
We follow a structured process: identification and isolation of the threat, impact assessment, problem resolution, and restoration of affected systems. We keep you informed at every step and assist with reporting procedures if personal information is compromised, in accordance with Law 25 requirements.
How do your backups work?
We set up automated backups of your data, with copies stored in multiple locations to prevent loss in case of failure or disaster. Backed-up data is encrypted. We regularly verify that backups are functional by performing restoration tests.
Have more questions?
Our team will be happy to answer all your questions and discuss your needs.